SHIPPING & DELIVERY
FloorGear Unlimited works closely with a variety of truck lines to ensure not only cost effective delivery rates, but also on-time and safe deliveries. Most machines we sell are shipped to your business loading dock in the lower 48 US States. Businesses that do not have a loading dock, residential deliveries and shipments to Alaska & Hawaii are welcome, but will incur additional freight charges.
PRIVACY & SECURITY
Your privacy is very important to us. In general, you can visit this website without identifying who you are or revealing any information about yourself. Information collected online can generally be categorized as anonymous or personally identifiable. Anonymous information is information that cannot be connected to the identity of a specific individual. Personally identifiable information is information that specifically identified a particular user, such as name, address or phone number. An example of anonymous information is the fact that, while this website may record the number of visits to a particular page that occur in a given period of time, it does not necessarily tell us the name s or other identifying information of every visitor. Many users of this website will choose not to provide any personally identifiable information; therefore, those individuals are anonymous to us, and any data collected about their use of this website is anonymous information.
AUTOMATIC ANONYMOUS INFORMATION
When you visit our site, we collect certain technical and routing information about your computer. For example, we log environmental variables such as browser type, operating system and CPU speed, and the Internet Protocol (IP) address of your originating Internet Service Provider, to try to bring you the best possible service. We also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We use your IP address to track your use of the site, including pages visited and the time spent on each page. We collect this information and use it to measure the use of this website and to improve its content and performance. All of the information that is automatically submitted to us by your browser is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
HOW DO WE USE THE INFORMATION WE COLLECT?
We collect personal identifiable information only for providing the services you request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, and notifying you of new products and any other changes to our site or services that may affect you. When you submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and use that information for those purposes.
We will not sell or give any personally identifiable information to any third parties.
If at any time you do not wish to receive offers and e-mails from us, we ask that you tell us. You may remove your name from our mailing list by sending us an e-mail addressed to firstname.lastname@example.org and indicating in the subject line “No Offers or E-mail.”
We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the personally identifiable information provided by our users. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
TRANSFER OF CUSTOMER INFORMATION
Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, will be included among the assets that would be transferred.
RETURNS & REPLACEMENTS
All FloorGear Unlimited sales are final. Should you have an issue with a machine upon delivery, please contact us within 24 hours and we will work with you to rectify the problem.
If you would like to return a machine, you must contact us within 48 hours of receipt for return authorization.
Machines returned to FloorGear must be received 100% complete and in the exact condition in which it was originally shipped.
Returned machines will be subject to a 30% restocking fee.
Return freight costs are the responsibility of the buyer, not FloorGear Unlimited.
You MUST be logged in to place an order with FloorGear Unlimited. Once you have established an account, and are logged in, you may place the machine(s) you want into your shopping cart and then begin the checkout process.
PAYMENT, PRICING & PROMOTIONS
Payment is to be made in full at the time of purchase. Any special pricing or promotions will be applied during checkout.
To view your current and past orders, log into your account and then click the “My Account” button and then click on “My Orders” to view the status.
UPDATING ACCOUNT INFORMATION
Account information may be updated by first logging into your account and then click the “My Account” button. Once in the “My Account” area, you may update your account information, view orders, sign up for our mailing list and even view your wish list.